Where do you conduct training sessions?

We offer flexible training options to meet your needs, including:

• On-site training at your business location
• Group educational events
• Virtual training sessions

Contact us to discuss which option best suits your requirements.

I'm interested in your services but concerned about your work with State Departments. How does this affect confidentiality?

Your privacy is our top priority. While we maintain professional relationships with state departments, all client interactions are strictly confidential. Our work with state agencies focuses on outreach programs that help repair facilities achieve compliance. We can effectively advocate for your business and seek regulatory guidance without compromising your privacy or exposing you to enforcement actions.

What are your consulting rates and travel fees?

We develop customized programs based on each facility's unique needs and challenges. All travel costs are included in your quoted price, with lodging and meals billed separately when necessary. We'll provide a comprehensive quote after understanding your specific requirements.

Do you assist with developing written policy and procedure programs?

Yes, we specialize in creating comprehensive policy and procedure programs. Our collaborative approach begins with leadership and actively involves employees throughout the development, organization, and implementation phases. This ensures buy-in and creates more effective, sustainable programs.

How can your dealership experience benefit my independent mechanical repair facility?

My diverse automotive background uniquely qualifies me to assist independent repair facilities. My experience includes:

• Extensive collaboration with service departments and technicians
• Direct involvement in manufacturer training programs
• Hands-on mechanical experience
• Deep understanding of parts procurement and inventory management
• Broad industry knowledge from working with repair facility associations

What makes your consulting approach different from others?

I believe in creating sustainable, long-term solutions rather than quick fixes. My approach combines hands-on industry experience with customized strategies tailored to your specific business needs. I work alongside your team to implement changes, ensuring the improvements continue long after our consultation ends.

How long does a typical consulting engagement last?

The duration varies based on your goals and the scope of work. Some projects may require only a few days of focused training, while others benefit from ongoing support over several months. We'll establish clear timelines and milestones during our initial consultation.

What types of repair facilities do you work with?

I work with a diverse range of automotive businesses, including independent repair shops, dealership service departments, collision centers, and specialty repair facilities. Whether you're a small family-owned shop or a large multi-location operation, I can help optimize your business processes.

What are the most common issues you help repair facilities address?

Common areas where I provide guidance include:

• Regulatory compliance and documentation
• Workflow optimization and efficiency improvement
• Employee training and development
• Customer service enhancement
• Quality control processes
• Parts inventory management
• Shop management software implementation

Do you offer emergency consulting services?

Yes, I understand that urgent situations can arise in the automotive repair industry. While scheduled consultations are preferred, I make every effort to accommodate emergency requests, particularly for regulatory compliance issues or critical business challenges.

How do you measure the success of your consulting services?

Success is measured through concrete improvements in your business operations, which may include increased efficiency, better compliance scores, improved customer satisfaction, reduced costs, or higher profitability. We'll establish specific performance metrics at the beginning of our engagement and track progress throughout.